What is your return policy?
At www.gemtechfashion.com, we offer a 30-day return policy from the date of delivery.
Items must be unused, undamaged, and in their original condition with all tags, accessories, and packaging included.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How long does shipping take?
Standard Shipping: 9–11 business days
Express Shipping: 7–9 business days
Shipping times may vary depending on your location and peak holiday seasons.
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.
Do you offer international shipping?
Currently, we only ship within the United States.
We do not offer international shipping at this time. We apologize for any inconvenience.
How can I track my order?
Once your order has shipped, you will receive an email containing your tracking number and a link to the courier’s website.
You can also track your order by logging into your www.gemtechfashion.com account and viewing your order history.
What payment methods do you accept?
We accept the following payment methods:
Major Credit Cards: Visa, MasterCard, American Express
All payments are processed securely through trusted payment processors, and we do not store your credit card information.
Can I change or cancel my order after placing it?
If you need to make any changes or cancel your order, please contact our Customer Service team within 2 hours of placing your order.
After this window, we cannot guarantee modifications, as we strive to process orders quickly.
Please contact us at [email protected].
How do I contact customer service?
You can reach our Customer Service team via:
Email: [email protected]
Phone: {:STORE_PHONE_NUMBER} (if applicable)
We’re here to assist you!
