At www.gemtechfashion.com, we want you to be completely satisfied with your purchase! If you’re not happy with your item, we’re here to help.
Items can be returned within 30 days of receipt.
Items must be unused, undamaged, and in their original condition, including all tags, accessories, and packaging.
To qualify for a return, items should be returned in unopened and original packaging.
We do not accept returns on:
Final sale items (marked as such at the time of purchase)
Opened or worn jewelry
Custom or special-order items
Contact Us:
Email our customer service team at [email protected] to initiate a return. Please include your order number and reason for return.
Prepare Your Package:
Carefully pack the jewelry item in its original packaging, including all accessories and documentation. Be sure to include your receipt or proof of purchase.
Ship the Return:
Send your return to the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Once we receive and inspect your return, we will notify you of approval or rejection.
If approved, refunds will be processed to the original payment method within 5–7 business days.
We do not offer direct exchanges.
If you wish to exchange an item, please return the original item and place a new order for the desired product.
If you receive a damaged or incorrect item, please contact us within 7 days of receipt.
We will guide you through the return process and cover return shipping costs in such cases.
This policy may be updated periodically. Please check back for any changes.
For any questions or assistance, please email us at:
[email protected]
Thank you for shopping with www.gemtechfashion.com!
